What is the process to obtain an official WhatsApp channel?
The merchant needs to open an account with MessageBird (or any similar company); following which he can implement the integration with TPAY MOBILE.
What is the user flow?
It depends on the type of service.
There are two different models, you can either use the opt in model; or the conversation management model.
Can Paybot messages be customized?
Yes, merchants can have a template where they can fill in customized messages to customers through the conversation management model.
How will this differ over the normal opt in channels?
Using WhatsApp has been shown to increase the conversion rate, as most of users already have WhatsApp on their mobiles and are comfortable using it.